Returns & Exchanges
At it Luggage, we want you to travel with confidence, which is why we offer a 28-day return period for any unused products in their original packaging. We are dedicated to ensuring your journey starts perfectly with high-quality travel gear that meets your expectations.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your unused luggage in its original box, ensuring all hangtags and protective coverings are still attached.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing